Bergville Advice Office

Tel: 036 448 2809

Map of Bergville



Thabile Madondo. Thabile has worked for the advice office since since 2013.

Local Municipality:


Municipal Area:

3971 sq. km

Municipal Population:

135 100

Communities served: 

The advice office reaches Bergville, Woodford, Bethany, Rookdale, Hambrook, Acton Homes, Greenpoint, Langkloof, Emaus, Ntulwana, Mamfemfetheni, Ngoba, Dukuza, Moyeni, Zwelisha, Amazizi, Bonjaneni, Mhlwazini, Didima and Singatha. 


Bergville is a small town of approximately 1200 people situated in the foothills of the Drakensberg mountains, an equal distance from Johannesburg and Durban. Surrounded by farms, it is the commercial centre for a 2500 km² dairy and cattle farming area. The advice office itself is located inside the police station. 

According to the most recent census by Statistics South Africa, the population of the Okhahlamba Local Municipality where Bergville is based is 135 100. 43% of people in the municipality are unemployed and youth unemployment stands at 52%. The advice office’s own database recorded in 2016 that 87% of clients of clients aged 19-59 were unemployed and just 13% had jobs. Many relied on grants and other payments for income.

The main economic sectors in the municipality are manufacturing, wholesale and retail trade, finance, insurance, real estate, farming and business services. There are two tribal authorities in the area, and traditional leaders are powerful. Many areas are characterised by poverty and poor infrastructure: 43% of homes are described as formal dwellings, 75% of homes have electricity and just 17% are connected to piped water, while only 23% of people have a Matric qualification. 39% of people under aged under 15, 56% are between 15 and 64, and just 5% are 65 and over. 97% of the population is Black and the population density is 33 people per square kilometre.

In 2016, the office attended to 308 cases. The most common were labour problems such as advice on obtaining provident funds, followed by domestic violence. The office helped clients to obtain R 1,050,000 in financial entitlements such as pensions, provident funds and grants, and these payments benefitted approximately 50 people. It successfully resolved 21 cases through mediations and helped 7 clients to obtain protection orders. 

55% of clients in 2016 were aged 19-59, 44% were 60 and over, and 1% were under 19. 47% were female and 53% were male. 

Bergville paralegal Thabile Madondo


Interview with Thabile Madondo

How long have you worked for the advice office? 

Since 2013
What led you to work at the advice office? 

As a person whose interests are to assist people, mostly the disadvantaged, in my eyes CCJ was the place to be as it has the resources needed and also it allows a person to spread his or her wings on her job.

What are the most common problems that clients come to you with?

Domestic violence, irreparable marriages problems and maintenance

How do you deal with cases of domestic violence?

After I have heard from the victim of the act, I call the perpetrator to present himself (I say ‘him’ because most of the time the perpetrators are men). After hearing the story from both sides, I call for mediation where both parties will be available. During the mediation process I give the parties suggestions, and it is for them to come up with a decision. If that fails, I refer the victim to the court to apply for a protection order.

Bergville signAre there any laws that you would like to see changed?

None. For me there is nothing wrong with our laws, only the mindset of our people. People read the words that are said to be the laws and use it as raw as it is, sometimes wrongly. In order to see exactly what the law is saying you should apply your mind to it.

How do you balance your work with traditional customs?

As I have indicated above, our South African laws and traditional customs are not clashing that much, the problem lies to the person who is exercising or implementing the laws. If a case relating to customary practices come to the office, what I look into first is how it was implemented, and whether they followed the right procedure?

Have the attitudes and behaviour of people in Bergville changed since you have been here?

A little bit. Some men have changed their behaviour and treat their women with more respect. Men are still afraid to come to us to report their problems though.

What advice would you give to children in Bergville?

I would advise them about the importance of education. They must leave the luxurious things aside and concentrate on their studies. I will also add that they must obey their elders as all the blessings will come from them.

Who is your role model?

I have no role model at present except my father, who has passed away. He used to tell me the truth and all his scenarios that he gave me, I experience them in my daily life. When he was alive I saw him as a rude person, but I can see now that he was shaping me to be who I am today.

What are the particular challenges that you face in your work?

Sometimes the respondents, especially for maintenance, are rude. They refuse to listen to the instruction you give them to come to the office. When you call them either they ignore the calls or answer in an intolerable manner.

Can you tell us about a case that was particularly rewarding for you?

It was a case where I was helping the widow whose husband was in a tractor accident. The husband was on duty that day, and on the previous day it had snowed a lot. He was instructed to drive a tractor from one farm to another. Unfortunately for the poor man, the tractor lost control and it crashed. He tried to jump off but part of his trouser get caught on the tractor’s gear. He died on the scene. As usual, the employer paid for all the funeral costs, which was something wonderful to the widow. 

A few months’ after the funeral, I heard that the widow had approached the employer to give her a job in order to support the family and she was working like a slave. That is when a neighbour approached me to intervene. I firstly approached the widow and explained to her about the compensation she is entitled to from the Department of Labour. I told her to give me all the details of the deceased and of the farm. I explained that I will first enquire from the Dept. Of Labour whether the matter was reported or not. We then followed all the instructions given to us by the Labour Dept. In the end, the widow was compensated with R45,000 as a lump sum, and was told that she will receive the monthly payment that her husband earned when he passed away until she reaches the age of 60. Also the children will get a certain amount every month too, until they reach 18. Is not that rewarding?